I just got around to reading a SitePoint article ( and I couldn’t agree more. Software, and in particular websites, are absolutely centered around customer service. If isn’t serving someone or some purpose, then it is worthless. And so if your organization doesn’t serve someone or some purpose it is also worthless. So if you want your business to have value (and simultaneously grow it) provide stellar customer service.

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Leroy Leese

Leroy is a Zend PHP Certified Engineer from Knoxville TN. He has been computing for over two decades, drag-racing for 16 years and spent a year with a band as a guitarist.