postmasters, blacklists and commercial emailers

Recently sent this to a client regarding email applications…

  1. Blacklisted? Not sure? Check
    and enter IP Address
  2. Spamcop got you down? Not sure? Check
    and enter IP Address
  3. For gobs of information (and to signup to be in the feedback loop) –
    visit The whole site has a lot of useful
    information. Being in the feedback loop will allow them to notify you if
    a user puts your email in the junk mail. This way you can unsubscribe the
    customer, instead of risking being blacklisted.
  4. Yahoo! wants to be your friend. How can you be their friend? Visit
  5. Finally, here is a legal blurb about commercial email systems:

doctype, a predictable problem

I don’t want to sound condescending, but it was something that was bound to come up. I ran into it working with the Tactical Sensor Model (also called the Common Sensor Model, and finally, Joint Sensor Model) working group. In that situation, the API needed to grow as the abilities and capabilities of the Sensors (and their Models) improved. And how do you progress an API (or in this case, specific Standards) and maintain backwards compatibility? Some people who are smarter than me are working on it which is good but I can tell you that we never came up with a solution that satisfied everyone. In this case, if I were developing a browser, I would NOT be interested in handling version cases for rendering a page. It means that the engine will grow and grow and grow and although there won’t be alot to maintain because each version will build on the last and once a version is released, its not going to get modified but what about NEW browsers? Really, they are going to test each version’s engine and move forward? So basically, if you are not in the browser market now, you will have a huge-uphill battle if this goes through. Ick, its a nightmare and its easy from the server side of the problem to sit back and go, “You, client-side people REALLY have your work cut out for you”. If that is the case, I hope the open-source community likes testing (as opposed to developing) because that is going to be where time gets spent.

The alternative isn’t pleasant either, what with all kinds of progress moving forward with standards AND browsers. It isn’t an easy puzzle to solve. Good luck. To everyone.

Google using Microformats

I recently discovered that microformats are being used on Google Maps. Even though I am a few months behind on this discovery, I think that it will really broaden the use and start a trend of incorporating them websites. We have incorporated them into this blog for about a year now, and we really enjoyed enhancing the Niceville Chamber of Commerce website with them and their events. So it will be interesting to see if/how microformats build momentum.

Customer Service

It is mostly about Customer Service. What is? Software. It’s all about customer service in fact. I mean, you build a User Interface so that your users can interface with it. And if that interface doesn’t make sense (BTW, that was your first line of customer service) then they call or email you (your second line of customer service). In fact, all software serves, and most of the time, serves its human customer. So you have to have people skills and a heart to serve, or you aren’t going to make it. If you only love the engineering side of it, then get into mechanical or some sort of physical engineering …software is for people.


Search Engine Optimization. Real? or Scam?

My contention is that there are some legitimate additions you can add to your site to help search engines find and navigate your site in order to provide their users with the most relevant results. There are probably tricks, but tricking them really doesn’t benefit you OR your visitors OR the search engine. So what are some things you can do? Continue reading SEO

Credit Card Bullhorn

In the past week, I’ve come in contact with a surprising handful of random folks with websites who either are sending credit card account information over clear email, or asked me directly for my account information over email in a handy form to just “Reply” to. Why don’t I go out on my back porch with a loudspeaker and just announce my credit card information over and over again. C’mon folks! Fraud is REAL! Continue reading Credit Card Bullhorn